FAQs

We think makeup shopping should be an enjoyable, fun experience and we really want you to be happy with your purchases!


Please review your order details thoroughly before placing your order.

1. Damaged or Wrong Items

  • Please prepare the following information before you make a request to our customer service.
  • Order Number
    • Pictures of Opened Package
    • Pictures of Damaged/ Wrong Items
    • Pictures of Damaged Parts
  • Please contact our customer service within 7 days after receiving your package.
  • Once the examination is completed by the relevant team, the item(s) will be reshipped
  • All shipping fees for exchanges/refunds of damaged or wrong items will be borne by Baluwa Store

2. Missing Items

  • Please prepare the following information before you make a request to our customer service.
    • Order Number
    • Pictures of Opened Package
    • Pictures of the Item(s) Received
  • If any of your items is missing, please contact our customer service within 7 days after receiving your package.
  • All costs incurred as a result of the reshipment will be borne by Baluwa Store
  • Once your request for the missing item is accepted, we will immediately send the correct item to your address.

3. Returned Items

  • Unclaimed packages, returned to Baluwa Store due to absence of addressee/wrong or insufficient address, will not be refunded.
  • Please double check your zip codes and detail addresses before the checkout.

4. Ineligible Products for Exchanges/Refunds

  • The following are not eligible for returns/exchanges:
  • Change of mind or made a wrong selection
  • Any item reported after 7 days from the date of receipt
  • Any item that shows any signs of usage
  • Any item that has been damaged intentionally
  • Any item returned without any previous notice or in spite of the return request denied by our customer service
  • Gift Card, Intimate, Sanitary, Health products, Hygiene Products, Electric products and Personal care items
Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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